The Nigerian Civil Aviation Authority, NCAA, says no airline has launched a nationwide awareness campaign to sensitize travellers and airlines on their rights and obligations.
The campaign is aimed at bridging the gap between passengers and airlines while ensuring adherence to aviation regulations.
The Director General of NCAA, Chris Najomo, in a press briefing at the Nnamdi Azikiwe Airport, Abuja stressed the significance of informing passengers about their entitlements and responsibilities.
While highlighting common issues such as flight delays, Najomo noted that after 2 hours of delay, airlines must provide snacks and refreshments, adding that passengers are entitled to refunds, either in cash or processed online within two weeks.
He added that after 4 hours, airlines must provide hotel accommodations for overnight delays, urging airlines to communicate potential delays promptly to passengers through SMS or other channels and allow them to adjust their plans.